Kamoto Copper Company (KCC), one of the world’s leading copper and cobalt producers based in the Lualaba province of the Democratic Republic of Congo, is the first company to implement an innovative customer engagement application. employees to strengthen communication between the company and its employees.
Through a partnership with Vodacom Business and Standard Bank, KCC has launched the Umoja app – a digital work tool designed to address the structural communication challenges prevalent not only in business, but also in the community in the sense wide.
Internet access remains a significant challenge in the DRC, the World Bank estimates that the Internet penetration rate is around 17%. This lack of access has real consequences for employees, who often cannot access critical information in real time.
“Our frontline employees are the foundation of our operations and play a critical role in the success of our business. Through this partnership, all KCC employees will now receive smartphones with internet packages through which they can access the Umoja app. This will allow them to better connect with the rest of the business and will foster a culture of inclusion, engagement and collaboration across our operations,” said Ndomba Tshiendela, Commercial Director ai of KCC.
The application is made available to KCC employees as a digital portal allowing employees to have access to information on health and safety, human resources but also the space where employees can express themselves, announcements , online training, medical check notifications and security updates, among others.
The application uses the administrative capabilities of Standard Bank’s OneHub platform, which brings together in a single, easily accessible place, all of the digital solutions offered by the bank.
As a bank committed to Africa and its people, this partnership is part of our mission to foster positive, sustainable and truly integrated technological growth on the continent. We continue to seek meaningful collaborations that can help develop and deliver necessary infrastructure for a digitally inclusive and connected continent,” said Jonathan Lamb, Head of Platform Business, Corporate and Investment Banking, Standard Bank Group.
The app’s core capability was developed and is managed by Wyzetalk, a leader in frontline employee digital engagement. Vodacom Business facilitated partnering with Wyzetalk, Standard Bank and KCC and customizing this solution to create the Umoja application.
Vodacom Business developed the employee engagement solution for the app and also provided the smartphones and internet packages from which the app will operate. The application also offers new real-time two-way communication possibilities. To minimize the additional energy consumption required to charge smartphones – and the resulting environmental impact – solar charging devices will also be provided to full-time KCC employees.
“Vodacom is committed to improving the lives of the next 100 million customers. One way to do this is by implementing solutions like Umoja, which will not only connect frontline workers to the internet , but also to connect them to the business as a whole and to the critical information they need to do their jobs. Connecting to the internet opens doors to new opportunities, transforms lives and ensures a better future,” said William Mzimba, Managing Director of Vodacom Business.
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